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Customer Experience Lead

Careem · Dubai

Plus
Customer serviceFull-timeHybrid0 applicants

Dubai, AE · Abu Dhabi, AE

Careem asks every applicant
Can you work weekend or shift hours?
Yes / no · required
Tell us about a difficult customer and how you handled it.
Short written answer
What does great service look like to you?
Short written answer
You'll answer these when you apply.
About the role

Be the calm, quick voice customers reach for when something goes wrong. You will resolve chats and calls, escalate the tricky cases cleanly, and spot the patterns worth fixing upstream.